Frequently asked questions (FAQs)
What is My PartsHub?
My PartsHub is an online order System to easily research und buy Daimler Truck spare parts. Customers can find Mercedes-Benz genuine parts, Truck Parts and as well EvoBus and Fuso Europe spare parts.
How can I select, change or delete dealer location?
Please go to top of the home page and select My Account > Select Dealer
I haven’t received any response after my dealer request for several days. What should I do?
If you haven’t received any response, please contact this dealer via phone or alternatively select another dealer nearby. For a new selection, please visit the dealer locator: Click here.
How do I know if a spare parts fits into my vehicle?
You have two options to verify if a spare parts is compatible with your vehicle. Option 1: Start your parts research by using a VIN (Vehicle identification number). Option 2: On the product detail page of each product you can find an entry field for a compatibility check. You can enter a VIN and check the compatibility. In case the selected spare part fits into your vehicle you will see a green hook.
How do I know, when the products can be picked up or are delivered?
The parts availability is displayed as follows: green: product is available at the dealer yellow: product is available within 24h – 48h red: product is not available, please check with your dealer
How are the prices displayed?
Prices are displayed in 2 lines. In the first line you can find the discount group which was allocated to you by the dealer and the respective discount in %. In the second line you can find the original price and the actual price for the spare part.
How can I set and choose a delivery location for my purchases?
Please go to My Account > Addresses. There you can add a new address for billing or deliveries. These addresses will be available for selection at the checkout.