Product & Order Support

For product related questions or requests, please directly contact you dealer. You can find the contact details on the bottom of this page. 


Technical Support

For technical My PartsHub support please select a request type and open a ticket at service now: Click here


Frequently asked questions (FAQs)


What is My PartsHub?
My PartsHub is an online order System to easily research und buy Daimler Truck spare parts. Customers can find Mercedes-Benz genuine parts, Truck Parts and as well EvoBus and Fuso Europe spare parts.
How can I select, change or delete dealer location?
Please go to top of the home page and select My Account > Select Dealer
I haven’t received any response after my dealer request for several days. What should I do?
If you haven’t received any response, please contact this dealer via phone or alternatively select another dealer nearby. For a new selection, please visit the dealer locator: Click here.
How do I know if a spare parts fits into my vehicle?
You have two options to verify if a spare parts is compatible with your vehicle. Option 1: Start your parts research by using a VIN (Vehicle identification number). Option 2: On the product detail page of each product you can find an entry field for a compatibility check. You can enter a VIN and check the compatibility. In case the selected spare part fits into your vehicle you will see a green hook.
How do I know, when the products can be picked up or are delivered?
The parts availability is displayed as follows: green: product is available at the dealer yellow: product is available within 24h – 48h red: product is not available, please check with your dealer
How are the prices displayed?
Prices are displayed in 2 lines. In the first line you can find the discount group which was allocated to you by the dealer and the respective discount in %. In the second line you can find the original price and the actual price for the spare part.
How can I set and choose a delivery location for my purchases?
Please go to My Account > Addresses. There you can add a new address for billing or deliveries. These addresses will be available for selection at the checkout.
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